RETURN POLICY - CANCELLATION
You have the right to unjustifiably withdraw from a purchase made by our eshop within 14 calendar days from the date of receipt of the product, namely the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods. Therefore you shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the purchase contract to us.
The exercise of the right of withdrawal is done in writing by sending a letter by post on the Company’s address (4 Akadimias str., Athens) or by email to the address email@example.com. In any case your decision to cancel the contract should be expressed by a clear statement. You may use the attached model withdrawal form (link), but it is not obligatory.
By exercising the right of withdrawal, your order will be cancelled, provided the product is returned in its original condition. Please note that it must not have been used and you must return it to us in the same excellent condition as you received it, i.e. without any damage, processing or alteration. The product must be returned in its original packaging, with all accessories and with all packaging components, together with the purchase receipt and any other documents, such as instructions for use, guarantees and certificates of authenticity. If you no longer have the original packaging, please provide adequate protection against transport damage with suitable packaging.
After reviewing it, we will send you an email confirming that we have received it and we will issue a refund based on the payment method you selected.
We will reimburse to you the payment received from you, except for any shipping costs that you have already paid which are non-refundable, without undue delay and not later than ten (10) days after the day on which we received the return.
The direct costs of returning the goods are to be borne by you, unless the cancellation and refund is requested due to a defect in the product that existed upon receipt, as analyzed below. In particular, under the aforementioned exception, if you are sending back the package from Greece you will not bear any return costs. If you are sending back the package from abroad the return costs are borne by you.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the reimbursement.
Please note that returns are not accepted in the following cases:
- when the product has been purchased during special promotions (e.g. Black Friday).
- when it comes to lenses that have already been installed according to your order in the frame you have chosen or specially ordered or by prescription lenses, such as astigmatic, multifocal or colored with degrees of myopia.
- when the product has been specially ordered by the manufacturer upon your request.
In case the product you received is defective or shows lack of an agreed property and the Company is responsible, you have the right: a) to demand, without your additional charge, its repair or replacement with another, unless this is impossible or requires disproportionate costs, b) to request a price reduction or c) to withdraw from the contract if the defect is not insignificant. The existence of a real defect or the lack of agreed capacity is ascertained after the inspection of the product by the Company, reserving until then its legal rights.
In any case, you should contact us as soon as you receive the product and find out the defect or lack of agreed quality, either by calling us at 2103604180 either by sending us an email at the email address: firstname.lastname@example.org.