Our products are generally delivered on dispatch route and to the delivery address indicated by the Client, unless agreed otherwise. Subject to product availability, orders placed electronically are prepared and shipped from our store within the same working day, otherwise as soon as possible. In any case, you are being informed by email about the progress of your order and the estimated delivery time. Please note that the delivery time depends on the shipping service provider and other not controllable conditions.
For domestic orders, the products are shipped in cooperation with the company ACS and the delivery time varies for prefecture capitals from 1-3 working days and for other regions of the country from 2-3 working days. In the event that the shipment is towards destinations that are hard to reach the delivery time may extend to 5 working days.
Within the EU and globally, the products are shipped in cooperation with the company DHL and the delivery time range is estimated, on average, between 2-5 working days. However, please keep in mind that delivery times can vary depending on the destination from 2-3 days for neighboring countries and up to 20 days for countries with long distances.
Within Greece and the EU you will not be charged any shipping costs. All other international orders will be charged a shipping fee of 60 euros. You will be informed about the final shipping costs during the checkout process.
In case the delivery to the indicated when submitting the order address was not possible and the assigned transport company returns the goods to the Company, you bear the costs for the unsuccessful dispatch. This shall not apply, if you exercise your right to cancel effectively, if the delivery cannot be made due to circumstances beyond your control or if you have been temporarily impeded to receive the offered service, unless the Company has notified you about the service for a reasonable time in advance.
You always have the option to pick up your order from our physical store, free of charge, within ten (10) working days from the confirmation email informing you that the product is ready to be received.
Please note that the Company is not responsible for delays in the execution of the order, including the delivery of the product, due to events of force majeure or any other event which cannot be attributed to its fault (such as strikes, natural disasters, etc.). However, in case of significant delay or problem regarding your order, we will do our best to keep you informed (e.g. for any change in the delivery date), while, when applicable, giving you the opportunity to modify or cancel your order.